At Vallete Lux, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within [e.g., 14 or 30 days] of delivery.

• Products must be unused, unworn, and in their original packaging with all tags attached.

• Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Final sale or clearance items.

• Customized or personalized products.

• Gift cards or promotional items.

3. Return Process

1. Contact our support team at [Insert Email] within the return period to request a return authorization.

2. Once approved, you will receive instructions on how and where to send your item(s).

3. Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item received.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within [e.g., 5–10 business days].

• Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was delivered. If you need an exchange, please contact us at [Insert Email].

6. Damaged or Incorrect Items

If you receive a defective or wrong item, notify us within [e.g., 48 hours] of delivery with photos, and we will arrange a replacement or refund at no additional cost.

7. Contact Us

If you have questions about our return and refund policy, please reach out to us:

Vallete Lux
📧 Email: [Insert Email]
📍 Address: [Insert Address]